Solutions
AI agents that automate real workflows — safely and measurably.
Agentic workflows
Automate multi-step operations across tools with approvals, audit logs, and clear ownership.
Enterprise RAG + search
Grounded answers from internal docs, tickets, policies, and data — with citations and access control.
LLMOps & governance
Evaluation gates, monitoring, cost governance, and incident-ready observability for production agents.
Industries we support
Where agentic automation delivers the fastest ROI
Across industries, the pattern is consistent: work arrives, context is scattered, steps are repeated, and humans become the glue. I2B Solution replaces that glue with governed AI agents—so workflows run consistently, are auditable, and improve over time.
Technology & Software
Lead triage + routing, CRM hygiene, ticket triage, onboarding, internal IT requests Typical systems: Salesforce/HubSpot, Zendesk/Jira, Slack/Teams, Notion/Confluence
Outcome: faster execution, cleaner systems, fewer missed steps
Financial Services (Banking & Insurance)
Claims intake + triage, case handling, document validation, policy Q&A, escalations
Typical systems: case management, document stores, internal policy repositories
Outcome: audit-ready automation with approvals and traceability
Retail & eCommerce
Order exceptions, returns/refunds, support deflection, catalog ops, supplier coordination
Typical systems: Shopify/Magento, helpdesk, ERP, fulfillment tools
Outcome: fewer exceptions, faster resolutions, consistent handling
Healthcare & Life Sciences
Intake support, scheduling coordination, internal knowledge assistants, documentation workflows
Typical systems: scheduling tools, secure doc stores, ticketing/case tools Outcome: reduced admin load with controlled access and grounded responses
Manufacturing
Procurement coordination, QA/inspection workflows, maintenance support, SOP/document control
Typical systems: ERP, QA tools, maintenance systems, shared drive Outcome: consistent processes with fewer delays and rework
Supply Chain / Logistics / Transportation
Dispatch coordination, exception management, POD workflows, billing support, status comms Typical systems: TMS, ERP, email/SMS, carrier portals, data platforms
Outcome: fewer escalations, faster exception handling
Professional Services
Proposals, client onboarding checklists, document workflows, project updates, research assistants
Typical systems: CRM, PM tools, shared docs, email/calendar
Outcome: faster delivery cycles and standardized execution
Telecom / Media / Entertainment
Service case flows, provisioning coordination, internal knowledge support, customer comms
Typical systems: ticketing/case systems, knowledge bases, customer platforms
Outcome: improved consistency and reduced handling time
Energy / Utilities
Field ops coordination, outage comms support, compliance workflows, work order support
Typical systems: work order systems, contact centers, doc repositories, ticketing
Outcome: safer operations with clear audit trails
Education
Admissions ops, student services triage, staff knowledge assistants, request workflows
Typical systems: SIS/CRM, ticketing, doc stores, email/calendar
Outcome: faster service with consistent policy answers
Energy / Utilities
Field ops coordination, outage comms support, compliance workflows, work order support
Typical systems: work order systems, contact centers, doc repositories, ticketing
Outcome: safer operations with clear audit trails
Don’t see your industry? If you run repeatable operations, we can automate them.
I2B Solution — AI that thinks, decides, and delivers.
Toronto-based AI product company building production-grade agentic automation.
Headquartered in Toronto, Ontario, Canada.
- info@i2bsolution.com
- Toronto, Ontario, Canada
- Typical response: 1 business day
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I2B Solution is an operating name of Techdrive Consulting Inc. (Ontario, Canada).